Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable. Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides. A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required. The file formats are ppt, word, and pdf so that edits can be made to suit requirements. Topics: Definition and Examples of Conflict Management Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges for Learners | Students Communications, Workplace, ESOL and Computing Resources

This resource tackles the delicate subject of Workplace Bullying. Studies show that it is alive and well and is often swept under the carpet. This presentation is an interactive lesson that gives strategies for coping with Bullying in the workplace from an Employee and Management perspective. The resource contains a professionally designed PP, Teachers notes, and worksheets for learners. Within the PP are links to videos that form part of the lesson. Files are provided in pdf, powerpoint and word formatting allowing editing if required to suit your audience. Topics are as follows: - Definition of Workplace Bully - Recognising the four types of Bullies - 5 key facts about Bullying - What is not Bullying - What to do if you are Bullied - The responsibilities of Management - Three Task Challenges - Scenarios

Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning. This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan). It is presented in word, pdf and ppt format and is fully editable. The following topics are covered: Qualities of an effective Team Member Skills required to work in a Team Making Decisions as a Team Defining Objectives using Smart Goals Roles and Responsibilities Expected Behaviours and Attitudes Bruce Tuckman Model for Team Collaboration Revision exercise - worksheet with answers Team Challenge If you have any questions about this resource please contact me at resourcecreator1@gmail.com. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure. It is available in both word and pdf format so that changes can be made if required.

This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a 25 slide PowerPoint presentation with teachers notes attached in a word document that can be used as a general lesson plan. It has been created specifically for students and will be most useful at the beginning of a school year. My resources are provided in pdf format and a format this is fully editable. Also included is a worksheet that has an example of how to set out SMART goals and room to create their own. The subject of Vision Boards is also touched upon and there are some example pictures of how this can be achieved. Please remember to follow me and leave a review. Once you have left a review, contact me, and you may have one other individual resource free of charge. Thank you for your custom.

This resource introduces learners to the EEC (Example, Effect, Change) model of providing feedback. It gives them the words and confidence to tackle what can sometimes be difficult conversations in an effective manner. It also covers the PAC (Patience, Ask, Confirm) model for receiving feedback. It contains four examples of how to give constructive feedback both positive and negative. There are also tables created for learners to write their own scenarios and then roleplay the interactions. There is also a video link to a Ted Talk by Sheila Heen titled ‘How to use others’ feedback to learn and grow.’ ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is a step by step training manual with screen shots and exercises for learners to complete. Attached are exercises to complete. There is also a short cut keys summary at the back of the manual that is really handy to print out and keep by the computer for easy reference.

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.

One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point. Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting. Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this. Please leave me a review :-) It would be much appreciated.

This resources is a 28 page manual that has step by step processes to complete basic functions on the iPad. It has many screen shots so that it is easy to understand. It covers the screen, navigation, cameras, photos, apps and much more. As all technology out dates quickly, I have left it in word format in case you want to update yourself.

Delegation is a skill that needs to be mastered and practiced to ensure successful results. This 9 step process in the form of a handout goes through all the steps to ensure that you are delegating tasks to the right people so that you will get successful outcomes. Use it to refer to next time you need to delegate a task, and watch your success rate soar!